FAQ

The PawSpritz™ 4-in-1 Pet Brush combines four grooming functions in one tool: a fine mist sprayer to dampen your pet's coat, gentle silicone grooming pins to detangle and smooth, a massaging effect that promotes blood circulation and relaxation, and a one-click self-cleaning mechanism that retracts the pins and releases collected fur instantly.

Yes. The soft silicone bristles are gentle enough for all coat types, from short-haired cats to long-haired dogs. The mist is released at a low pressure to avoid startling sensitive pets.

You can use plain water or diluted pet-safe grooming spray. Each order includes a refill bottle and a trial-size pet conditioning serum. Never use essential oils or any product not formulated for pets — certain compounds can be toxic to animals.

Press the button on the back of the brush. The silicone pins retract below the surface and any fur or debris caught in them is pushed off in a single motion. No need to pick hair out manually.

Each PawSpritz™ Pet Brush comes with: the brush itself, a USB charging cable, a refill bottle, and a trial-size pet conditioning serum.

Use the included USB cable. A full charge takes approximately 1–2 hours and provides several grooming sessions.

We accept Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, and Klarna. All payments are processed securely through encrypted payment providers.

Orders enter our fulfillment process quickly. Cancellation or modification requests must be submitted within 2 hours of purchase via our Contact Page. After that window we cannot guarantee changes can be made.

Yes. A confirmation email with your order details is sent automatically after purchase. Check your spam folder if you don't see it within a few minutes.

We currently ship within the United States only.

Standard shipping takes 3–7 business days after your order ships. You'll receive a tracking number by email as soon as it's dispatched.

Yes, standard shipping is free on all orders unless otherwise stated at checkout.

First check with other household members, neighbors, or your building's mail room. Carriers sometimes mark packages as delivered a few hours early. If it's still missing after 24 hours, contact us through our Contact Page and we'll help investigate with the carrier. For full details see our Shipping Info page.

We offer a 30-day money-back guarantee from the date your order is marked as delivered. Contact us within 30 days, return the item in substantially its original condition, and we'll issue a full refund. See our Returns & Refunds page for full details.

Contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you, including any return shipping.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank's processing time may add a few additional days.