Shipping Info

We are committed to getting your PawSpritz™ Pet Brush to you quickly and safely. Please read the information below carefully before placing your order.

Shipping Destinations

We currently ship within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or US territories at this time.

Shipping Cost

Standard shipping is provided free of charge on all orders, unless otherwise stated at checkout.

Processing Time

Orders are typically processed and dispatched within 1–3 business days of purchase (Monday through Friday, excluding US federal holidays).

Orders placed on weekends or holidays will begin processing the next business day.

If you need to cancel or modify an order, please contact us within 2 hours of placing it, as orders enter our fulfillment queue very quickly. See our Terms of Service for full cancellation details.

Estimated Delivery Times

After shipment, standard delivery takes approximately 3–7 business days, depending on your location. These are estimates only and are not guaranteed.

Delivery times may be longer during peak seasons (e.g., holidays), during periods of high carrier volume, or due to weather and other unforeseen circumstances.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use it to track your package directly on the carrier's website.

If you have not received a tracking email within 5 business days of your order, please contact us via our Contact Page.

Delivery Issues

Incorrect Address

You are solely responsible for providing an accurate shipping address at checkout. We are not liable for orders shipped to an incorrectly entered address. If you notice an error immediately after ordering, contact us within 2 hours and we will do our best to update it before dispatch.

Missing or Lost Packages

If tracking shows your package as delivered but you have not received it:

• Check with other household members, neighbors, or your building's mail room.
• Allow 24 hours — carriers sometimes mark packages as delivered slightly before physical delivery.
• Contact the carrier directly to open an investigation.
• If the issue remains unresolved, contact us through our Contact Page and we will do our best to assist.

Please note: once a carrier confirms delivery to the address provided at checkout, risk of loss transfers to the customer. We cannot guarantee reimbursement or replacement for packages confirmed as delivered. For full details, see our Terms of Service.

Damaged in Transit

If your item arrives visibly damaged, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no cost to you.

Carrier Delays

We are not liable for delays caused by shipping carriers, weather conditions, natural disasters, labor disputes, governmental actions, or any other circumstances beyond our control.

Questions?

For any shipping-related questions, please reach out through our Contact Page. We typically respond within 24 hours.