Terms of Service

Please read these Terms of Service carefully before accessing or using the PawSpritz™ website located at pawspritz.com or purchasing any products offered through the Site.

These Terms constitute a legally binding agreement between you and PawSpritz™. By accessing, browsing, or using the Site, or by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Site.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable law to use the Site or place an order. By using the Site, you represent and warrant that you meet these requirements.

2. Products

All product descriptions, images, specifications, and pricing information are provided in good faith and are intended to be as accurate as possible. However, we do not warrant that product descriptions or other content on the Site are complete, accurate, current, or error-free.

We reserve the right to:

• Limit quantities available for purchase;
• Discontinue products at any time;
• Modify product specifications, descriptions, or pricing without prior notice; and
• Correct any errors, inaccuracies, or omissions.

Actual product colors and appearance may vary slightly due to differences in screen displays and manufacturing processes.

3. Pricing and Payment

All prices are displayed in United States Dollars (USD). Applicable taxes, shipping fees (if any), and other charges will be calculated and displayed during checkout.

We accept major payment methods, including but not limited to Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, and Klarna.

By submitting payment information, you authorize us to charge the full amount of your purchase, including any applicable taxes and shipping fees, to your selected payment method.

All payment information is processed through secure third-party payment providers using industry-standard encryption technologies.

4. Orders and Cancellations

All orders are subject to acceptance and availability.

Once an order is placed, it enters our fulfillment process shortly thereafter. Cancellation requests must be submitted within 2 hours of purchase through our Contact Page.

After the 2-hour cancellation window has passed, we cannot guarantee that an order can be modified or cancelled.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including but not limited to situations involving:

• Suspected fraud or unauthorized transactions;
• Pricing or listing errors;
• Inventory shortages;
• Violations of these Terms.

If we cancel an order after payment has been received, a full refund will be issued.

5. Shipping and Delivery

We currently ship only within the United States.

Standard shipping is provided free of charge unless otherwise stated on the Site. Estimated delivery times are generally 3–7 business days after shipment, but delivery dates are estimates only and are not guaranteed.

Once an order has shipped, tracking information will be provided via email whenever available.

Customers are solely responsible for providing accurate shipping information. We are not responsible for orders shipped to addresses incorrectly entered by the customer.

We are not liable for delays caused by carriers, customs authorities, weather conditions, labor disputes, natural disasters, or other circumstances beyond our reasonable control.

Risk of loss transfers to the customer upon confirmed delivery by the carrier to the shipping address provided at checkout.

6. Returns and Refunds

We offer a 30-day money-back guarantee beginning on the date the order is marked as delivered by the carrier.

To qualify for a return:

• You must contact us within 30 days of delivery;
• The item must be returned in substantially the same condition in which it was received;
• The item must not be intentionally damaged, altered, or excessively used beyond reasonable inspection.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon arrival, or shipped incorrectly by us.

Upon receipt and inspection of the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within approximately 5–10 business days. Processing times may vary depending on your financial institution.

We do not charge restocking fees.

7. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery and provide photographs or other reasonable evidence of the issue.

Upon verification, we may, at our discretion:

• Provide a replacement product;
• Issue a full refund; or
• Offer another reasonable remedy.

In such cases, we will cover any applicable replacement or return shipping costs.

8. Delivered Packages and Lost Shipments

If tracking information confirms that a package has been delivered to the address provided during checkout, responsibility for the package transfers to the customer.

If you believe a delivered package is missing, we recommend checking with household members, neighbors, property management, or the carrier before contacting us.

While we may assist customers in filing carrier claims or investigating delivery issues, we do not guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

9. Fraud Prevention and Chargebacks

We reserve the right to investigate and contest any chargeback, payment dispute, or claim that we reasonably believe to be fraudulent, abusive, or inconsistent with the facts of the transaction.

By placing an order, you agree that transaction records, shipping confirmations, delivery records, communications, and other relevant documentation may be submitted to payment processors, financial institutions, or dispute-resolution entities as evidence.

10. Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, icons, images, videos, software, and design elements, is owned by or licensed to PawSpritz™ and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, transmitted, displayed, or otherwise exploited without our prior written consent.

PawSpritz™ and associated logos, branding, and trademarks are proprietary marks of PawSpritz™. All other trademarks referenced on the Site belong to their respective owners.

11. User Conduct

You agree not to:

• Violate any applicable laws or regulations;
• Submit false, misleading, or fraudulent information;
• Transmit spam or unauthorized promotional communications;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of the Site;
• Use automated means to scrape, crawl, harvest, or collect Site data without permission;
• Engage in conduct that may harm the Company, the Site, or other users.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

13. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by PawSpritz™. We are not responsible for the content, privacy practices, products, services, or policies of any third-party websites and disclaim any liability arising from their use.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, PRODUCTS, SERVICES, AND ALL CONTENT PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SITE WILL OPERATE UNINTERRUPTED, ERROR-FREE, SECURELY, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWSPRITZ™, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE, PRODUCTS, OR THESE TERMS EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM.

16. Indemnification

You agree to defend, indemnify, and hold harmless PawSpritz™, its affiliates, officers, directors, employees, agents, contractors, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, and attorneys' fees arising from:

• Your use of the Site;
• Your violation of these Terms;
• Your violation of any applicable law;
• Your infringement of any third-party rights.

17. Force Majeure

We shall not be liable for any delay, interruption, or failure to perform any obligation under these Terms resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, labor disputes, internet outages, transportation disruptions, supplier failures, acts of war, terrorism, or other force majeure events.

18. Governing Law and Binding Arbitration

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase made through the Site shall first be addressed through good-faith negotiations. If the dispute is not resolved within 30 days, it shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

You and PawSpritz™ agree that:

• Arbitration will be conducted on an individual basis only;
• Class actions, class arbitrations, and representative actions are waived;
• You waive any right to a jury trial;
• The arbitrator's decision shall be final and binding.

Judgment on any arbitration award may be entered in any court of competent jurisdiction.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

20. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will become effective immediately upon posting on the Site unless otherwise stated. Continued use of the Site following the posting of revised Terms constitutes acceptance of the updated Terms.

21. Contact Us

If you have any questions regarding these Terms, please contact us through our Contact Page.

PawSpritz™
Website: pawspritz.com
United States