Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your PawSpritz™ Pet Brush, we've made it easy to return it.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is marked as delivered by the carrier.

To qualify for a return and refund:

• You must contact us within 30 days of the delivery date.
• The item must be returned in substantially the same condition in which it was received.
• The item must not be intentionally damaged, altered, or excessively used beyond reasonable inspection.

How to Start a Return

To initiate a return, please contact us through our Contact Page within 30 days of delivery. Include your order number and the reason for the return. We will reply with return instructions within 24 hours.

Do not ship items back without contacting us first — unrequested returns may not be processed.

Return Shipping Costs

Return shipping is the customer's responsibility unless the item is defective, damaged upon arrival, or was shipped incorrectly by us. In those cases we will cover all return shipping costs.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome by email.

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement.

We do not charge restocking fees.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or if you received the wrong item, please contact us within 7 days of delivery and include clear photographs showing the issue.

Upon verification, we will, at our discretion:

• Send a replacement product at no charge; or
• Issue a full refund to your original payment method; or
• Offer another appropriate remedy.

We will cover return shipping costs in all such cases.

Non-Returnable Situations

We reserve the right to decline a refund or return if:

• The 30-day return window has passed.
• The item shows signs of intentional damage or misuse.
• The request is reasonably believed to be fraudulent.

Order Cancellations

Orders can be cancelled within 2 hours of purchase by contacting us through our Contact Page. After that window, the order has likely entered our fulfillment process and may not be cancellable. See our Terms of Service for full details.

Questions?

If you have any questions about your return or refund, please contact us through our Contact Page. We respond within 24 hours.